Customer Support Policy

Last Updated: 10 September 2026

Parts From UAE provides pre-sale and after-sale assistance for automotive parts enquiries.

For the most accurate assistance, customers should provide the vehicle make, model, year and, where possible, VIN/chassis number and OEM part number.

Photographs of the existing component can also significantly improve identification.

Our team will make reasonable efforts to help identify the correct component.

However, automotive manufacturers frequently use multiple component variations within the same model and year.

Unless Parts From UAE expressly confirms fitment in writing using sufficient vehicle information, product identification assistance should not be treated as a guarantee that every version of the listed vehicle uses the same component.

If you experience a problem with a supplied part, contact us promptly and provide the order/invoice reference, product name, vehicle information, description of the issue and supporting photographs/videos where available.

We may request additional diagnostic information for technical components.

Used parts may carry a limited 7–14 day testing warranty only where expressly stated on the quotation, invoice or order confirmation.

Otherwise, they are supplied without an additional Parts From UAE commercial warranty, subject always to applicable statutory rights.

Support: support@partsfromuae.com
Telephone / WhatsApp: +971 55 705 9735

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