Last Updated: 10 September 2026

This Privacy Policy explains how Parts From UAE collects, uses, stores and protects information when you visit our website, request a quotation, place an order or contact us. Parts From UAE is the intended trading name of a business whose registration is currently in process in the United Arab Emirates.

Information We May Collect

We may collect your name, email address, telephone or WhatsApp number, delivery and billing details, communications, quotation and order records, product enquiries, website activity, device and browser information, and any photographs, videos or documents you choose to provide.

Why We Use Your Information

We use information to respond to enquiries, identify parts, confirm compatibility, prepare quotations, process and deliver orders, provide customer support, manage returns and warranty claims, prevent fraud, maintain business records, improve our services and comply with legal obligations.

Vehicle Information

We may collect vehicle make, model, year, VIN/chassis number, OEM part number, engine, transmission, drivetrain, trim and photographs of components. We use this information to help identify and source compatible parts. Please provide only information relevant to the enquiry.

Payments

Payments may be processed by banks, payment gateways or other payment-service providers. Parts From UAE may receive transaction references, payment status and limited payment details but does not necessarily store complete card information. Payment providers process data under their own privacy and security terms.

Cookies and Analytics

Our website may use cookies and similar technologies needed for site operation, preferences, security, analytics and performance. Analytics information may include pages viewed, approximate location, device type, referring source and interaction information. Browser settings may allow you to restrict cookies, although some website functions may be affected.

Sharing Information

We may share information where reasonably necessary with suppliers, approved sellers, couriers, logistics and customs providers, payment providers, hosting and technology services, professional advisers, insurers, regulators or law-enforcement authorities. We do not sell personal information. Service providers should use information only for the relevant service and protect it appropriately.

International Processing

Because automotive parts may be sourced, sold or delivered internationally, information may be processed or accessed outside your country. We take reasonable steps to use appropriate safeguards and limit information to what is necessary for the relevant purpose.

Retention

We retain information only for as long as reasonably necessary for enquiries, orders, customer support, warranty and dispute handling, accounting, fraud prevention, legal compliance and legitimate business records. Retention periods vary according to the information and applicable requirements.

Security

We use reasonable administrative, technical and organisational measures to protect information against unauthorised access, misuse, alteration, loss or disclosure. No online or storage system can be guaranteed completely secure, so customers should avoid sending unnecessary sensitive information.

Your Rights

Subject to applicable law, you may request access to, correction of or deletion of personal information, object to or restrict certain processing, withdraw consent where processing relies on consent, or ask questions about how information is handled. We may need to verify identity before completing a request, and legal exceptions may apply.

For privacy enquiries, contact info@partsfromuae.com.